Terms and conditions

Summary

1.1. The online store at www.syntex.tv is operated by Syntex Praha s.r.o., registered office Michelská 291/21, 140 00 Prague 4, Czech Republic, Company ID 14358697, VAT ID CZ14358697, registered with the Municipal Court in Prague, Section C, File 364416. You can contact us at info@syntex.tv or by phone at +420 226 205 741.

1.2. By submitting an order using a button clearly indicating that the order entails an obligation to pay, you make a binding order. We confirm receipt and acceptance of the order by e-mail.

1.3. Before placing the order, you will see the total price including VAT where applicable, shipping, payment costs and any other fees. If payment in advance is selected, please pay within the period stated in the payment instructions.

1.4. Consumers may withdraw from a distance contract within 14 days of receiving the goods, unless a statutory exception applies. Used, activated, registered or otherwise devalued licence keys cannot be returned.

1.5. Personal data are processed according to our Privacy Policy. Cookies are described in our Cookie Policy.

Terms and Conditions

Full version. Effective from: 29 May 2026.

1. General Provisions

1.1. Scope. These Terms and Conditions govern contracts concluded between us as the seller and you as the customer through the online store www.syntex.tv, by e-mail, by phone or by other individual communication where these Terms apply.

1.2. Seller. The seller is Syntex Praha s.r.o., Michelská 291/21, 140 00 Prague 4, Czech Republic, Company ID 14358697, VAT ID CZ14358697, registered with the Municipal Court in Prague, Section C, File 364416.

1.3. Customer. A customer may be a consumer, a business customer or another legal entity. Provisions intended for consumers apply only to persons acting outside their business or professional activity.

1.4. Applicable law. These Terms and any contract are governed by Czech law, without prejudice to mandatory consumer protection rights applicable in the country of the consumer's habitual residence.

2. Ordering and Contract Formation

2.1. Online order. You create an order by selecting goods, placing them in the cart, entering billing and delivery details, choosing shipping and payment, and submitting the order using a button clearly stating that the order entails an obligation to pay.

2.2. Review before submission. Before submitting the order, you can check and correct the entered data.

2.3. Confirmation. We confirm receipt and acceptance of the order by e-mail. The confirmation may include the order summary, these Terms or a link to them and other mandatory information.

2.4. Availability. Availability information is based on our stock and supplier information. If goods cannot be delivered as expected, we will inform you and agree on the next steps.

2.5. Cancellation by us. We may cancel an order in particular if goods are unavailable, production has ended, there is an obvious price or description error, payment is not made on time, or the order system is misused. If you have already paid, we will refund the payment without undue delay.

3. Prices, Discounts and Payment

3.1. Prices. Prices are shown in the online store. The total price, including shipping, payment fees and VAT where applicable, is shown before order submission.

3.2. Discounts. Discounts and vouchers may be used only under the conditions stated for the specific promotion. Where legally required, we display the lowest price applied during the relevant period before the discount.

3.3. Payment methods. Available payment methods are displayed in the cart. If payment in advance is required, the delivery period may start only after the payment is credited.

3.4. Payment gateways. Payments made through payment gateways, banks or financial service providers are also subject to the terms of those providers. We do not store your card details unless expressly stated for a specific service.

4. Delivery of Goods

4.1. Shipping. Shipping methods, prices and estimated delivery times are shown in the cart and on the shipping information page. Goods may be shipped by carrier or prepared for personal pickup where available.

4.2. Delivery times. For goods in stock, we usually dispatch within the period shown on the website. For goods ordered from suppliers, the delivery time is indicative and depends on supplier availability.

4.3. Risk of damage. For consumers, risk passes upon receipt of the goods. For business customers, risk usually passes when goods are handed over to the first carrier, unless agreed otherwise.

4.4. Damaged shipment. Please inspect the package upon delivery where possible. If the shipment appears damaged, inform the carrier and us as soon as possible. Failure by a consumer to inspect the package upon delivery is not a reason to reject a claim.

5. Digital Content and Licences

5.1. Delivery. Digital content includes software, licences, electronic keys, activation codes, download links, account access or vouchers. Electronic licences are usually not sent automatically immediately after ordering; after payment and order processing, we send the licence number, activation code or other access details by e-mail.

5.2. Physical licence cards. Some licences may be delivered as a physical card, package, label or other physical medium.

5.3. Non-returnable licence keys. Used, activated, registered or otherwise devalued licence keys cannot be returned or resold. If a physical licence card has a protective seal, scratch layer or similar protection, withdrawal may not be possible once that protection is broken or the code is used.

5.4. Compatibility. Digital content may be subject to the licence terms of the manufacturer or provider. Please check system requirements, compatibility and licence conditions before purchase.

6. Consumer Right of Withdrawal

6.1. Withdrawal period. Consumers may withdraw from a distance contract within 14 days of receiving the goods, unless a statutory exception applies.

6.2. How to withdraw. You may withdraw by e-mail to info@syntex.tv, by post to Syntex Praha s.r.o., Michelská 291/21, 140 00 Prague 4, Czech Republic, or in person. You may use the model withdrawal form, but this is not mandatory.

6.3. Returning goods. Please return the goods within 14 days of withdrawal. You bear the direct costs of returning the goods unless agreed otherwise.

6.4. Refund. We will refund payments within 14 days of withdrawal, but not before we receive the goods or you prove that you have sent them back. We refund using the same payment method unless agreed otherwise.

6.5. Exceptions. The right of withdrawal does not apply in cases provided by law, including certain customized goods, sealed goods that cannot be returned for hygiene reasons once opened, sealed audio/video/software media once unsealed, and used or activated licence keys.

7. Defects, Warranty and Complaints

7.1. Consumers. Consumers may claim defects that appear within two years of receiving the goods, unless a longer period applies by law, manufacturer warranty or agreement.

7.2. Complaint handling. Consumer complaints are handled without undue delay, no later than 30 days from submission, unless we agree on a longer period.

7.3. Business customers. Business complaints are handled within a reasonable time depending on the product, defect and cooperation of the manufacturer or authorised service, usually within 45 days of submission or receipt of the claimed goods.

7.4. How to complain. Please contact us first by e-mail, include the order number, a description of the defect and, where possible, photos or a video. This often speeds up diagnostics.

8. VAT, Invoices and EU Business Customers

Where legal conditions are met, we may supply goods without Czech VAT to business customers from other EU Member States with a valid VAT ID. The VAT ID may be verified before dispatch or invoicing. If the conditions are not met, the order will be processed with the applicable VAT.

Invoices are usually sent electronically to the e-mail address stated in the order and may also be available in the customer account.

9. Alternative Dispute Resolution

For consumer disputes, the competent alternative dispute resolution body is the Czech Trade Inspection Authority, Štěpánská 44, 110 00 Prague 1, Czech Republic, www.coi.cz.