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DUE TO THE RISK OF SPREADING THE CORONA VIRUS, WE HAVE LIMITED THE POSSIBILITY OF PERSONAL CONTACT AND THEREFORE THE POSSIBILITY OF PERSONAL COLLECTION OF GOODS IN OUR SHOP.

!!! THE POSSIBILITY OF CASH ON DELIVERY IS ONLY POSSIBLE WHEN PAYING THE COURIER BY CARD !!!

HOWEVER, WE ARE STILL AVAILABLE ON WEEKDAYS (9:00 - 17:00) AT KNOWN CONTACTS:

info@syntex.sk / 02 4552 5471

Come visit us in our new showroom in Prague Michli and choose from over 2000 items in stock.

Withdrawal from the contract by the buyer who is a consumer

Pursuant to the provisions of Section 7 of the Act on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Off the Seller's Premises and on Amendments and Additions to Certain Acts (Act No. 102/2014 Coll.), the buyer has the right to withdraw from the contract concluded in this way without giving any reason within 14 calendar days from the date of receipt of the goods or from the conclusion of the contract for the provision of services, whereby it is necessary to send a letter of withdrawal to the seller within the aforementioned time limit.

Instructions on exercising the consumer's right of withdrawal from the contract of sale, together with a withdrawal form, can be found here

Please send the withdrawal and the goods to
Syntex Bratislava s.r.o
Železničná 23
82107 Bratislava

The goods should be returned by the buyer to the consumer within 14 days from the date of withdrawal from the contract, complete, with full documentation, undamaged, clean, including the original packaging, in the condition and value in which the goods were received. In the case of withdrawal where the object of purchase is equipment with a fuel tank, the tank must be empty at the time of handover by the buyer. In the event that the returned goods are incomplete or damaged, the seller may demand from the buyer an amount corresponding to the reduction in the value of the goods (in accordance with §10 paragraph (4) of the Act on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller's Premises and on Amendments to Certain Acts.).

If the goods are consumer goods, then the contract can only be withdrawn if the buyer delivers the goods undamaged and unused in the original packaging intact.

The money for the returned goods will be refunded to the consumer within 14 days of receipt of the notice of withdrawal from the contract of sale at the latest.

Except where withdrawal is expressly agreed, the consumer may not withdraw from contracts:

1. the provision of a service, if the provision of the service has been commenced with the express consent of the consumer and the consumer has declared that he has been duly informed that by expressing that consent he loses the right to withdraw from the contract once the service has been fully provided, and if the service has been fully provided,
2. the sale of goods or the provision of services the price of which depends on price movements in the financial market which are beyond the control of the seller and which may occur during the withdrawal period,
3. the sale of goods made to the consumer's specific requirements, custom-made goods or goods intended specifically for a single consumer,
4. the sale of goods subject to rapid deterioration or perishability,
5. the sale of goods enclosed in protective packaging which are not suitable for return for health or hygiene reasons and whose protective packaging has been broken after delivery,
6. the sale of goods which, because of their nature, may be inextricably mixed with other goods after delivery,
7. the sale of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, the delivery of which can take place at the earliest after 30 days and the price of which depends on market price movements beyond the control of the seller,
8. the performance of urgent repairs or maintenance expressly requested by the consumer from the seller; this shall not apply to service contracts and contracts for the sale of goods other than spare parts necessary for the performance of repairs or maintenance, if they are concluded during a visit by the seller to the consumer and the consumer has not ordered those services or goods in advance,
9. the sale of sound recordings, visual recordings, phonograms, audio-visual recordings, books or computer software sold in protective packaging if the consumer has unwrapped that packaging,
10. the sale of periodicals, with the exception of sales under a subscription agreement, and the sale of books not supplied in protective packaging,
11. the provision of accommodation services for purposes other than accommodation, the carriage of goods, the hire of cars, the provision of catering services or the provision of services relating to leisure activities and under which the seller undertakes to provide those services at the agreed time or within the agreed period,
12. o the provision of electronic content other than on a tangible medium, where the provision of the electronic content has been initiated with the express consent of the consumer and the consumer has declared that he has been duly informed that the expression of such consent shall forfeit his right of withdrawal from the contract.

If the buyer chooses to withdraw within the aforementioned period, we recommend that, in order to speed up the processing of the withdrawal, the goods be delivered to the seller's address, together with an accompanying letter stating the reason for withdrawal from the contract of sale, if any (this is not a condition), the number of the purchase receipt and the bank account number indicated, or indicating whether the amount will be paid in cash or whether it will be drawn on for a further purchase.

The consumer acknowledges that if he withdraws from the contract, he will bear the cost of returning the goods to the seller and, if he withdraws from a distance contract, also the cost of returning goods which, due to their nature, cannot be returned by post.

The Buyer acknowledges that if gifts are provided with the goods, the gift contract between the Seller and the Buyer is concluded on the condition that if the right of withdrawal is exercised, the gift contract shall cease to have effect and the Buyer shall be obliged to return the related gifts provided together with the returned goods. In the event that these are not returned, these values will be understood as unjust enrichment of the buyer. In the event of withdrawal from the gift contract, the contract of sale is not terminated and the contracts are treated separately in this respect.

If all of the above conditions for the return of the goods are met, the buyer shall be entitled to a refund of the sums paid in connection with the returned goods, which shall be returned to the buyer no later than 14 days after the withdrawal from the contract. If no account number is provided, the amount is automatically ready to be drawn down within the same period by means of a further purchase or for cash collection on presentation of the original credit note, which is sent to the customer without undue delay after the withdrawal from the purchase contract has been resolved.

Withdrawal from the contract by a buyer who is a business

In the event that the buyer is a business, the buyer may be offered an alternative withdrawal from the contract of sale depending on the condition of the returned goods, the loss of warranty and the actual price of the returned goods. The condition of the goods is assessed by the seller. In the event of failure to agree terms acceptable to both parties, the goods will be returned at the seller's expense. The Seller shall be entitled to charge the Buyer for any additional costs incurred.

When issuing a credit note, the buyer (both consumer and business) may be required to show ID in order to protect the buyer's property rights. By submitting the PO, the Buyer agrees to the processing of personal data pursuant to point II. (within the meaning of Act 122/2013 Coll., on the protection of personal data).

In order to protect the buyer's rights, if the buyer is a legal entity and will request a refund through the reimbursement of the credit note directly at the store, the relevant amount will be paid only to persons authorized to act for the legal entity in question, i.e. to the statutory body or to a person who proves himself with an officially certified power of attorney.